Returns, Right of Withdrawal & Refund Policy

Returns

• You can return a product within 30 days of delivery.

• Items must not have been worn, washed or altered.

• Personalised products cannot be exchanged or refunded.

• Items must be returned with:

  • Original tags.

  • Intact packaging, including the Censured box (if applicable).

• Returns must be requested exclusively through the online procedure in your account.

• If a return does not comply with these conditions, it will be rejected and sent back to the sender without a refund.

• Return shipping costs are borne by the customer, unless an active promotion applies (e.g. Halloween Promo).

• We recommend using a tracked shipping service and keeping the shipping receipt.

• You can only return an order once its status is Completed.

• Returns from non-EU countries: Customs duties applied to returns and to all parcels sent back to our premises in Italy (Baldissero Canavese) are the customer's responsibility. Any costs incurred by Space2000 S.p.A. will therefore be deducted from the refund amount.

Right of Withdrawal

• You may exercise your right of withdrawal within 14 days of receiving the parcel.

• The right of withdrawal must apply to the entire order; it is not possible to exercise this right for only some of the items purchased.

• Items must not have been worn, washed or altered.

• Personalised products cannot be exchanged or refunded.

• Items must be returned with:

  • Original tags.

  • Intact packaging, including the Censured box (if applicable).

• The withdrawal request must be submitted exclusively through the online procedure using the designated form.

• If the parcel does not comply with these conditions, it will be rejected and sent back to the sender without a refund.

• Return shipping costs for withdrawals are borne by the customer, unless an active promotion applies.

• We recommend using a tracked shipping service and keeping the shipping receipt.

• Withdrawals from non-EU countries: Customs duties applied to withdrawals and to all parcels sent back to our premises in Italy (Baldissero Canavese) are the customer's responsibility. Any costs incurred by Space2000 S.p.A. will therefore be deducted from the refund amount.

Refunds

• Returns: Refunds will be issued within 30 business days of receipt of the returned goods at our warehouse.

• Right of withdrawal: Refunds will be issued within14 calendar days of receipt of the parcel at our warehouse.

• Refunds will be issued using the same payment method used for the purchase.

• For cash on delivery payments, refunds will be made by bank transfer to the bank account details provided in the return/withdrawal request.

• If a parcel was refused upon delivery due to unpaid customs duties, the corresponding amount will be deducted from the refund.

• You will receive a confirmation email as soon as your return/withdrawal has been received and accepted.

Return/Withdrawal Address

All parcels must be shipped to:

Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy

Have You Received a Defective or Incorrect Item?

If you have received a defective product or an item different from the one you ordered, please report the issue within 3 days of delivery by emailing customercare@censuredapparel.com and providing the following information:

• Billing name.

• Order number.

• Order date.

• Clear photographs of the item received.

Reports submitted more than 3 days after delivery will not be processed.

We do not handle requests concerning items purchased through third-party retailers, physical stores or platforms such as Zalando. In these cases, please contact the retailer or platform through which you made your purchase directly.

Return Processing Times

• Parcels are inspected within 2–4 business days of receipt.

• For returns, refunds will be issued within 30 days of the parcel's acceptance date.

• For withdrawals from the contract, refunds will be issued within 14 days of receipt of the parcel at our premises.

Need Assistance?

If you have any questions or require assistance, please contact our Customer Service Team at:

customercare@censuredapparel.com