Returns and Withdrawals

Process your Return/Cancellation Request

If you wish to return an item because it does not meet your expectations or is defective, you can request a return or exercise your right to withdrawal, in accordance with the applicable terms and conditions. If, on the other hand, you wish to cancel an order that has not yet been shipped, you can submit a cancellation request.

To guide you through the correct procedure, please indicate whether you have already received your order or if it has not yet been delivered by selecting the option that best fits your situation.